Privacy Policy

Gray Surface Specialties and Consulting Ltd.
Website: GraySurfaceSpecialties.com & gss04.com
Effective Date: 05/28/2026
 

Gray Surface Specialties and Consulting Ltd. (“Gray Surface Specialties,” “GSS,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, submit a form, request information, or otherwise communicate with us through GraySurfaceSpecialties.com.
 

By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Company name

• Job title or role

• Email address

• Phone number

• Mailing address

• Project or service inquiry details

• Messages submitted through contact forms

• Information you provide when requesting a consultation, quote, proposal, or business communication

We may also collect certain technical information automatically when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Date and time of visit

• Referring website

• General location information

• Cookies or similar website tracking information

2. How We Use Information

We may use the information we collect to:

• Respond to questions, inquiries, or service requests

• Communicate with clients, potential clients, contractors, vendors, and business contacts

• Provide information about our land, surface, right-of-way, permitting, consulting, and related services

• Prepare proposals, estimates, project discussions, or business communications

• Improve our website, services, systems, and client experience

• Maintain business records

• Protect our website, company, clients, and systems from unauthorized access, misuse, or security issues

• Comply with legal, accounting, contractual, regulatory, or business obligations

3. Client Portal and Software Platform

Gray Surface Specialties may provide authorized clients, contractors, employees, or project team members with access to a separate client portal, team portal, project management system, or software platform.

Use of any portal or software platform may be subject to additional terms, privacy notices, access rules, confidentiality requirements, and user agreements.

Information submitted through a portal may include project records, documents, work orders, right-of-way files, permitting materials, landowner information, billing information, communications, maps, plats, KMZ/KML files, invoices, reports, and other business or project-related materials.

Portal access is limited to authorized users. Users are responsible for maintaining the confidentiality of their login credentials and must not access, download, copy, share, or distribute information unless they are authorized to do so.

4. How We Share Information

We do not sell your personal information.

We may share information only as needed for legitimate business purposes, including with:

• Clients and authorized client representatives

• Contractors, consultants, landmen, title researchers, bookkeepers, or project team members working on assigned matters

• Vendors and service providers who help us operate our website, hosting, email, forms, communications, data storage, analytics, security, or business tools

• Government agencies, regulatory bodies, county offices, state offices, federal offices, or public record offices when needed for permitting, right-of-way, filings, land records, or compliance

• Professional advisors, including attorneys, accountants, insurance providers, or business consultants

• Law enforcement, courts, regulators, or other parties when required by law or necessary to protect our rights, business, users, clients, or property

• Successors or assigns if our business is sold, reorganized, merged, transferred, or otherwise changed

We expect service providers and business partners to use information only as necessary to provide services or support legitimate business purposes.

5. Cookies and Website Analytics

Our website may use cookies, analytics tools, pixels, or similar technologies to help us understand how visitors use the website, improve performance, remember preferences, and support website functionality.

You may be able to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

These steps may include administrative, technical, and physical safeguards such as restricted access, password protection, secure hosting, database security, and role-based access controls when applicable.

However, no website, online system, data transmission, or storage method is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, complete projects, comply with legal and accounting obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

Business records, project communications, right-of-way materials, permitting records, invoices, and related information may be retained for longer periods when needed for legal, operational, insurance, accounting, or client-history purposes.

8. Confidential Business and Project Information

Because our work may involve land records, right-of-way matters, permits, maps, plats, landowner communications, client work orders, invoices, business-sensitive information, and project records, users must not upload, share, copy, or distribute information unless they are authorized to do so.

Information provided through our website, communications, or related systems may be confidential, proprietary, privileged, or restricted by contract. Unauthorized access, use, disclosure, copying, or distribution is prohibited.

9. Your Choices and Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we may have about you

• Request correction of inaccurate information

• Request deletion of certain information

• Request a copy of certain information

• Limit or object to certain uses of information

• Opt out of certain communications

• Ask questions about how your information is used

To make a privacy request, contact us using the information listed below. We may need to verify your identity before responding.

10. Texas Residents

If applicable, Texas residents may have certain privacy rights under Texas privacy law, including rights related to access, correction, deletion, portability, and opting out of certain uses of personal data.

Gray Surface Specialties does not sell personal information in the ordinary course of business.

11. California Residents

If applicable, California residents may have additional privacy rights under California privacy law, including rights related to access, deletion, correction, opting out of certain data sharing or sales, and limiting certain uses of sensitive personal information.

Gray Surface Specialties does not sell personal information in the ordinary course of business.

12. Children’s Privacy

Our website and services are intended for business and professional use. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, maps, portals, payment systems, social media pages, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites or services. You should review the privacy policies of any third-party websites or services you use.

14. Email and Communications

If you contact us by email, phone, website form, or other communication method, we may use your contact information to respond to you and maintain a record of the communication.

You may request that we stop sending non-essential marketing or promotional communications. We may still send service-related, transactional, legal, security, or business communications when necessary.

 

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the effective date at the top of this page.

Continued use of our website after changes are posted means you accept the updated Privacy Policy.

 

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, contact us at:

Gray Surface Specialties and Consulting Ltd.
Website: graysurfacespecialties.com and/or gss04.com
Click Here To Send a Question or Request to Contact Us

Thank you.